You are receiving this letter because according to our records as of June 1, 2026, the material of your water service pipe is unknown. This pipe connects your house or building to the water main in the street.

As required by the U.S. Environmental Protection Agency (EPA), New Jersey American Water must notify property owners with unknown service pipe material annually via direct mail until their pipe is identified and/or replaced (if needed). This notification will follow the company’s annual July inventory submission to the New Jersey Department of Environmental Protection.

Customers will find more information about the Lead Service Line Replacement program, why it’s important to work with New Jersey American Water on this effort, and a required notice from the NJ Department of Environmental Protection regarding the unknown status of their service pipe material and additional steps to reduce potential exposure to lead in drinking water.

Locate your service pipe, self-identify the pipe material, and report your results to New Jersey American Water!

Here’s how:

1. Watch our video for step-by-step instructions.

2. Snap a picture of your pipes after you’ve conducted the test.

3. Self report your pipe material here!

Nothing! If you recently self-identified and submitted your results, your status may not have been updated before we printed and mailed the letters. Thank you for working with us on this important effort.

Yes, New Jersey American Water regularly tests for lead in drinking water and the water delivered to customers continues to meet state and federal water quality regulations, including those set for lead. Lead is rarely found in drinking water itself; it enters tap water when materials that contain lead, such as pipes and household plumbing fixtures like faucets, break down.

If a water service pipe is confirmed to be lead or galvanized steel, New Jersey American Water will work with you to replace the pipe at no additional cost — it’s all part of your monthly bill. In the meantime, customers can still use their water as they normally would. 

Additionally, New Jersey American Water is providing pitcher filters to customers after every lead or galvanized steel pipe replacement statewide, along with the company’s information packet that includes helpful installation and flushing instructions. While pitcher filter distribution to customers after these replacements will be required by U.S. EPA regulations under the updated Lead and Copper Rule Revisions (LCRR), New Jersey American Water is distributing pitcher filters in advance of the 2027 compliance date. 

These filters provide an extra layer of protection during the transition period after a pipe is replaced. It's part of our commitment to proactively safeguard our customers' health and ensure compliance with federal regulations.